English for Cabin Crew I Practice Test I Photocopiable © Oxford University Press

I. Flight vocabulary - start now!

A. Choose the sentences that best describe Photo A.

1.

The plane is ready for take-off.
They’ll have finished boarding the plane soon.
The cabin crew are preparing the cabin for boarding.

2.

All the passengers are seated.
The cabin crew are in the jump seats.
The passengers and cabin crew are not seated yet.

3.

The man by the window hasn’t noticed the other passenger putting his suitcase in the overhead locker.
The man by the window is concentrating on his book.
The man by the window could be worried a bag will fall on him.

4.

The man is placing his carry-on luggage under the seat.
The flight attendant thinks the man needs some help.
The flight attendant has put all the man’s luggage in the overhead locker.

B. Choose the sentences that best describe Photo B.

5.

The flight attendant can’t find the seat belt for her safety demonstration.
The flight attendant hopes all the passengers can see the seat belt she is holding.
The flight attendant will need to show the passengers a seat belt soon.

6.

Passengers are encouraged to listen attentively to the safety demonstration.
Now that passengers have heard the safety demonstration, they can read the in-flight magazine.
The passengers are waiting for the safety demonstration to begin.

7.

The flight attendant is talking about life jackets.
During the safety demonstration, the flight attendant reminds passengers to fasten their seat belts.
The flight attendant is going to start the safety demonstration soon.

8.

The man in the blue shirt has a window seat.
The man in the blue shirt is looking for the flight attendant.
The man in the blue shirt is looking at the flight attendant.

C. Choose the sentences that best describe Photo C.

9.

The flight attendants are going to serve food and drink in about half an hour.
The flight attendants started serving food and drink about twenty minutes ago.
The flight attendants have had to stop serving food and drink because of turbulence.

10.

Judging by this section of the cabin, the flight looks full today.
The flight doesn't appear to be very full today.
They aren't serving food and drink because the flight is too full.

11.

The passengers have all finished their meals now.
The elderly man hasn't been given his meal yet.
The flight attendant is giving some water to a passenger.

12.

The people wearing glasses are flight attendants.
The women holding the glasses are flight attendants.
The elderly man has glasses.

II. Comprehension

Listen to Audio 1.
Choose the best way to complete each statement.

Audio 1, 2 tapescript

1. In the first conversation, the flight attendant...

is worried that the turbulence might start after they have cleared away the meals.
is concerned he will not have time to distribute meals.
is concerned he will not have time to clear away the meals.

2. In the second conversation, the purser...

is explaining airline policy regarding disabled passengers.
is explaining airline policy regarding live animals.
is explaining how dogs may behave on planes.

3. In the second conversation, the purser...

more than three hours.
more than two hours.
two hours, or less.

4. In the fourth conversation, the purser is telling the cabin crew that...

member of an orchestra will need extra seats for his/her instrument.
all the members of an orchestra will need extra seats for their instruments.
the members of an orchestra will need special attention.

Listen to Audio 2.
Choose the best way to complete each statement.

1(A). The first speaker...

is is wondering why he changed jobs.
is glad that he changed jobs.
is not sure if changing jobs was the right decision.

2(B). The second speaker....

complains about the long hours she has to work.
says that she finds dealing with impolite passengers challenging.
says she finds working at night difficult.

3(C). What does the third speaker say sometimes worries him?

He might have to deal with an emergency.
The team may not work well together.
He may be overconfident.

4(D). What does the fourth speaker suggest is important for the job?

Staying calm and in control.
Being able to deal with critical situations.
Physical fitness.